Process Improvement and Transformation Specialist

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role reports directly to the Lead, Process Improvement and Transformation and will be working closely with PRUShield claims user on escalated issues to provide interim solution and support for the division.
The incumbent will work under the direction of the Lead, Process Improvement and Transformation, the individual will be the initial point of contact for claims users and will need to collaborate with each users directly on escalated issues. The individual will also be providing support to ensure systems informa...