Process Innovation & Insights Analyst

We are hiring for Process Innovation & Insights Analyst

Join our Innovation Centre as a Process Innovation & Insights Analyst and help shape the future of banking through data-driven transformation.

In this role, you’ll combine customer insights, market intelligence, and business data with Lean Six Sigma and Business Process Re-Engineering (BPR) methodologies to design solutions that deliver measurable impact. You’ll work across diverse teams, pivot quickly in dynamic environments, and influence decisions that enhance customer experience and operational excellence.

If you thrive at the intersection of innovation, data, process, and customer experience, this is your opportunity to make a meaningful difference.

What You’ll Do

• Analyze customer feedback, market trends, and business performance data to uncover opportunities for improvement.
• Integrate employee insights and operational metrics to design holistic, customer-centr...