Job Description

The Business Solutions team has an opportunity for a Process Lead. As a Process Lead, you’ll be responsible for leading end-to-end process reengineering initiatives that improve efficiency, customer experience, and scalability across the organization. This role partners closely with business and technology teams to document current-state journeys, design future-state processes, and drive sustainable change through implementation.

Ready to get in the driver’s seat? Join us! 

What you’ll do

  • Lead process reengineering efforts from discovery through implementation, focusing on efficiency, scalability, and improved customer and employee experiences
  • Facilitate detailed journey mapping workshops to document current-state processes, pain points, handoffs, and system interactions
  • Design future-state process models, including workflows, decision points, controls, and supporting technology requirements
  • Partner with business...

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