Process Manager & JIRA Specialist

About Flynaut LLC

Flynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With expertise in healthcare, finance, education, retail, and more, we craft tailored solutions that exceed expectations. We prioritize innovation and quality, building lasting relationships based on trust and transparency, and have successfully delivered hundreds of projects that drive tangible business outcomes.

Job Type - Full time, Onsite

Job Location - Pune NIBM

Model - Mon to Fri, Work from Office

Job Summary

The Process & Jira Administrator is responsible for maintaining and optimizing Jira for project management, issue tracking, and agile operations. This role also focuses on refining internal processes to improve team efficiency and cross-functional collaboration.

Key Responsibilities

Jira Administration

• Configure and maintain Jira projects, workflows, custom fields, permissions, schemes, dashboards, and filters.
• Manage user access, groups, and roles for Jira and integrated Atlassian tools (e.g., Confluence, Bitbucket).
• Implement and maintain automation rules using Jira Automation or scripting (e.g., ScriptRunner).
• Troubleshoot and resolve Jira issues for users across the organization.
• Integrate Jira with third-party tools (Slack, GitHub, Jenkins, etc.) to improve visibility and automation.

Process Management

• Design, document, and improve standard operating procedures (SOPs) and delivery workflows.
• Work with stakeholders (Product, Engineering, QA, Marketing, etc.) to streamline business processes.
• Facilitate sprint ceremonies and agile process reviews where necessary.
• Conduct process audits and identify areas of improvement for delivery or operational efficiency.
• Ensure process compliance across teams and provide relevant training/support.

Reporting & Documentation

• Develop and maintain Jira dashboards and reports for leadership and project tracking.
• Support teams in generating insights for retrospectives, sprint reviews, and OKRs.
• Maintain Confluence documentation on processes, project templates, and SOPs.

Required Skills & Qualifications

• 3+ years of experience in Jira Administration and process management.
• Strong knowledge of Jira Software (Cloud or Data Center), workflows, permissions, and automation.
• Experience with Agile/Scrum/Kanban methodologies.
• Familiarity with Confluence, Bitbucket, or other Atlassian tools.
• Excellent analytical, communication, and documentation skills.
• Proven ability to drive process improvement initiatives.
• Experience with REST APIs and scripting (e.g., Groovy, Python) is a plus.

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