Process Redesign Manager - Fixed Term Contract (Sydney)

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As the Process Redesign Manager you will work within the Process Centre of Excellence on the Networks portfolio on an 18 to 24 month project to redesign and improve our processes, You will partner with business process owners and other members of the Process Centre of Excellence team in delivering outcomes, utilising Process Redesign methods and tools, including Lean Six Sigma, Human Centered Design principles and leveraging Process Intelligence software.

A formal certification in process improvement and redesign (eg Lean Six Sigma Black Belt or Green Belt) is highly desirable. Proven experience leading multiple complex redesign initiatives within Networks that deliver measurable benefits for customers and employees is essential.

Your day to day will consist of...