Process Specialist, WF-COE

Process Specialist, WF-COE page is loaded## Process Specialist, WF-COElocations: Alabang, Muntinlupa Citytime type: Full timeposted on: Posted Todayjob requisition id: R Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Process Specialist, WF-COE****Summary:***** WF Center of Excellence (WF-COE) is part of the Workforce Management Team that provides scheduling and consultative support for both customer facing and non customer facing associates.* The WF COE works with Workforce Management counterparts outside of C1PH, C1PH LOB Operations and Functional Teams in planning of associate activities and in scheduling and absence management solutions.****General Responsibilities****:***** ****Process Management**** + Partners with supported LOB Operations leaders and WF Short Term Planners (STP) of Cards, Retail and other partner LOBs onshore in ensuring staffing requirements are met + Conducts regular reviews of pre-planned off-phone activities, LOB sche...