Process Standards and Quality Specialist - Fixed Term Contract, Sydney, Melbourne or Adelaide

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

The Process Centre of Excellence (PCoE) is dedicated to building a high-performance, process-led organisation by embedding standards, quality, and continuous improvement across all process redesign initiatives. This includes simplifying and standardising processes to enhance customer and employee experience, while ensuring alignment with the Optus brand promise and culture. Acting as a key interface across frontline and business functions, the team drives delivery of Optus’ strategic imperatives.

As a Process Standards and Quality Specialist, you will help maintain the organisation’s process management framework, ensuring compliance with standards and quality practices. Reporting to the Associate Director, you’ll support documentation, governance, and initiatives to improve Optus’ BPM framework and pla...