Job Description
PRINCIPAL RESPONSIBILITIES
• New Hire Training ( Class room training and computer based /remote )
• Responsible for managing Training batches - usually 1:20 ratio
• Feedback & Coaching agents on Process, Quality & Best Practices & OJT Support.
• Give documented feedback as per the gaps identified in the audit.
• Attend Weekly calibration calls with the client/internal as per calibration roster.
• Conduct training sessions as per requirement under specified timelines.
• Performance Assessment of Trainees during tests
• Database management, Tbase, daily reports, and analysis
• Motivating associates through effective management, career development & implementation of reporting mechanisms.
• Process transactions on a weekly or Monthly basis as defined by the process.
• Maintain Competency by undergoing TTT certification, get certified on new products and known the training phase.
• Perform TNI on audit findings and conduct refresher sessions & track performance
• Maintain Track records of performance and analyse data critically
CRITICAL SKILL REQUIRED TO PERFORM JOB
• Excellent Communication Skills (Verbal & Written), as this is a client facing role
• Flexibity to work in shift, preferably afternoon shift
• Knowledge of UK Mortgages
• Experience working with Microsoft applications such as Form, Excel, Word etc
• Creation of Academies, creation of Newsletter, etc
• Attention to detail to ensure accuracy
• Ability to conduct detailed investigations using Service Providers and open sources to remediate compliance alerts and to independently research, analyze, and recommend solutions to close open items and discrepancies
• Result oriented and client focus
• Feedback and Coaching skills.
• Good rapport building skills, extremely methodical and organized
• Specific experience with cryptocurrency products as a user and / or experience working in the digital currency industry, preferred, not mandatory
SELECTION CRITERIA
•Must be Graduate in any stream. Shouldn't be enrolled in any regular course.
• Minimum of 3+ years experience in UK Mortgages, preferablly E2 E
• Should be a citizen of India or should be allowed to work in India
• Should be above the age of 18 Years
• New Hire Training ( Class room training and computer based /remote )
• Responsible for managing Training batches - usually 1:20 ratio
• Feedback & Coaching agents on Process, Quality & Best Practices & OJT Support.
• Give documented feedback as per the gaps identified in the audit.
• Attend Weekly calibration calls with the client/internal as per calibration roster.
• Conduct training sessions as per requirement under specified timelines.
• Performance Assessment of Trainees during tests
• Database management, Tbase, daily reports, and analysis
• Motivating associates through effective management, career development & implementation of reporting mechanisms.
• Process transactions on a weekly or Monthly basis as defined by the process.
• Maintain Competency by undergoing TTT certification, get certified on new products and known the training phase.
• Perform TNI on audit findings and conduct refresher sessions & track performance
• Maintain Track records of performance and analyse data critically
CRITICAL SKILL REQUIRED TO PERFORM JOB
• Excellent Communication Skills (Verbal & Written), as this is a client facing role
• Flexibity to work in shift, preferably afternoon shift
• Knowledge of UK Mortgages
• Experience working with Microsoft applications such as Form, Excel, Word etc
• Creation of Academies, creation of Newsletter, etc
• Attention to detail to ensure accuracy
• Ability to conduct detailed investigations using Service Providers and open sources to remediate compliance alerts and to independently research, analyze, and recommend solutions to close open items and discrepancies
• Result oriented and client focus
• Feedback and Coaching skills.
• Good rapport building skills, extremely methodical and organized
• Specific experience with cryptocurrency products as a user and / or experience working in the digital currency industry, preferred, not mandatory
SELECTION CRITERIA
•Must be Graduate in any stream. Shouldn't be enrolled in any regular course.
• Minimum of 3+ years experience in UK Mortgages, preferablly E2 E
• Should be a citizen of India or should be allowed to work in India
• Should be above the age of 18 Years
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