Job Description
- Conduct New Hire Training (NHT) covering sales process, product knowledge, objection handling, compliance, and systems
- Drive smooth transition of trainees from NHT to OJT (nesting phase), ensuring readiness for production
- Deliver refresher training sessions to improve sales conversion, upselling, cross-selling, and compliance adherence
- Conduct Pre-Knowledge Tests (PKT), assessments, and evaluations to measure learning effectiveness
- Ensure high throughput % with maximum trainees successfully clearing NHT/OJT
- Use role-plays, mock calls, and live call monitoring to enhance sales effectiveness
- Partner with Operations & Quality teams to identify training needs and bridge performance gaps
- Track and publish training MIS reports including throughput %, PKT results, nesting scores, and post-training sales performance
- Update sales scripts, training modules, SOPs, and objection handling frameworks as per client requirements
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