Job Description

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

  • Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
  • Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

  • Deliver end-to-end new hire training aligned with client processes and organizational standards
  • Conduct refresher training for existing team members to ensure continuous performance improvement
  • Develop and manage training modules, PPTs, and learning materials prior to training sessions
  • Handle mock calls, live call barging, and post-training handover assessments to the Process H...

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