Job Description
We’re Hiring: Process Trainer- International Ecommerce Mandate.
Company: IGT Solutions
Work Mode: Work From Office
Shift: 24×7 (5 days a week | 9-hour shift including break)
About the Role
IGT Solutions is looking for a dynamic Process Trainer to support our International Travel Contact Centre operations. This role is ideal for a training professional who is passionate about developing talent, driving performance excellence, and delivering outstanding customer experiences.
What You’ll Do
- Deliver impactful training programs for new hires and production teams
- Evaluate training effectiveness and share actionable MIS with Operations
- Coach, mentor, and support agents through regular performance observations
- Maintain and update training content in line with process changes
- Conduct refresher trainings based on Training Needs Identification (TNI)
- Participate in internal and external calibration sessions
- Manage knowledge assessments to ensure consistent performance standards
What We’re Looking For
- Excellent verbal and written communication skills in English
- Strong customer and stakeholder management skills
- Willingness to work in a 24×7 shift environment
- 1–5 years of experience in process, product, or soft skills training
Why Join IGT Solutions?
- Recognition through Rewards & Appreciation programs
- Opportunity to work in a fast-paced, global operations environment
- Platform to grow and enhance your training career
Call Now & Grab the Opportunity!
Contact: Swapnil Gupta –
DM me today for details and secure your spot!
Company: IGT Solutions
Work Mode: Work From Office
Shift: 24×7 (5 days a week | 9-hour shift including break)
About the Role
IGT Solutions is looking for a dynamic Process Trainer to support our International Travel Contact Centre operations. This role is ideal for a training professional who is passionate about developing talent, driving performance excellence, and delivering outstanding customer experiences.
What You’ll Do
- Deliver impactful training programs for new hires and production teams
- Evaluate training effectiveness and share actionable MIS with Operations
- Coach, mentor, and support agents through regular performance observations
- Maintain and update training content in line with process changes
- Conduct refresher trainings based on Training Needs Identification (TNI)
- Participate in internal and external calibration sessions
- Manage knowledge assessments to ensure consistent performance standards
What We’re Looking For
- Excellent verbal and written communication skills in English
- Strong customer and stakeholder management skills
- Willingness to work in a 24×7 shift environment
- 1–5 years of experience in process, product, or soft skills training
Why Join IGT Solutions?
- Recognition through Rewards & Appreciation programs
- Opportunity to work in a fast-paced, global operations environment
- Platform to grow and enhance your training career
Call Now & Grab the Opportunity!
Contact: Swapnil Gupta –
DM me today for details and secure your spot!
Apply for this Position
Ready to join ? Click the button below to submit your application.
Submit Application