Job Description

We’re Hiring: Process Trainer- International Ecommerce Mandate.

Company: IGT Solutions

Work Mode: Work From Office

Shift: 24×7 (5 days a week | 9-hour shift including break)

About the Role

IGT Solutions is looking for a dynamic Process Trainer to support our International Travel Contact Centre operations . This role is ideal for a training professional who is passionate about developing talent, driving performance excellence, and delivering outstanding customer experiences.

What You’ll Do

  • Deliver impactful training programs for new hires and production teams
  • Evaluate training effectiveness and share actionable MIS with Operations
  • Coach, mentor, and support agents through regular performance observations
  • Maintain and update training content in line with process changes
  • Conduct refresher trainings based on Training Needs Identificat...

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