Job Description
We’re Hiring | Process Trainer – Contact Centre (International Travel / E-commerce Chat Process)
Location: Work From Office
Shifts: 24×7 (9 hours shift including 1-hour break)
Work Days: 5 days a week
IGT Solutions is looking for an experienced Process Trainer to support and lead training operations in a Contact Centre services environment. This role plays a critical part in ensuring training excellence, operational readiness, and customer delight through close collaboration with operations and leadership teams.
Key Responsibilities
- Ensure effective execution of all training programs for new hires and production staff
- Measure and track training effectiveness through assessments and performance metrics
- Conduct ongoing observations and provide coaching, mentoring, and feedback for performance improvement
- Share MIS / training reports with Operations on progress and pending activities
- Regularly review and update training content to ensure accuracy and relevance
- Participate in internal and external calibration sessions
- Conduct refresher trainings based on Training Needs Identification (TNI)
- Manage Knowledge Checks for new hires and existing production staff
Desired Skills & Experience
- Excellent written and verbal communication skills (English)
- Strong customer and client handling skills
- Ability to work in rotational shifts (24×7)
- Experience in process / product / soft skills / upskilling training
- 1–5 years of experience in a training role
- Mandatory: Chat process experience with international E-commerce exposure
Benefits & Perks
- Rewards & Recognition Programs (Awards & Gifts)
- Opportunity to work with a leading global organization
- Dynamic learning and growth environment
Interested candidates can share their CV at:
Please mention “Process Trainer – Chat Process” in the subject line.
Location: Work From Office
Shifts: 24×7 (9 hours shift including 1-hour break)
Work Days: 5 days a week
IGT Solutions is looking for an experienced Process Trainer to support and lead training operations in a Contact Centre services environment. This role plays a critical part in ensuring training excellence, operational readiness, and customer delight through close collaboration with operations and leadership teams.
Key Responsibilities
- Ensure effective execution of all training programs for new hires and production staff
- Measure and track training effectiveness through assessments and performance metrics
- Conduct ongoing observations and provide coaching, mentoring, and feedback for performance improvement
- Share MIS / training reports with Operations on progress and pending activities
- Regularly review and update training content to ensure accuracy and relevance
- Participate in internal and external calibration sessions
- Conduct refresher trainings based on Training Needs Identification (TNI)
- Manage Knowledge Checks for new hires and existing production staff
Desired Skills & Experience
- Excellent written and verbal communication skills (English)
- Strong customer and client handling skills
- Ability to work in rotational shifts (24×7)
- Experience in process / product / soft skills / upskilling training
- 1–5 years of experience in a training role
- Mandatory: Chat process experience with international E-commerce exposure
Benefits & Perks
- Rewards & Recognition Programs (Awards & Gifts)
- Opportunity to work with a leading global organization
- Dynamic learning and growth environment
Interested candidates can share their CV at:
Please mention “Process Trainer – Chat Process” in the subject line.
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