Job Description
About the Client: The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America.
About the Role: We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches.
Responsibilities:
- Develop a schedule to assess training needs
- Conduct training through new materials
- Consult with other trainers, managers, and leadership
- Track and compile collected data
- Conceptualize training materials based on data and research
- Communicate training needs and online resources
- Create training strategies, initiatives, and materials
- Test and review created materials
- Maintain a database of all training materials
- Review employee performance and learning
- Deliver New Hire Training Batches
- Conduct Refresher Trainings/cross trainings per requirements
- Develop Content for various trainings
- Liaison with different functions to drive business objectives
- Calibrations within the team and with the quality team
- Maintain various training data and prepare reports
- Conduct PKT's for associates on the floor
- Conduct TNI/TNA to understand process requirements and roll out action plans
- Consult with TL's/peers & RM to identify and drive process improvement initiatives
Qualifications: Minimum 1.8 years’ previous experience as a trainer, corporate training specialist, or related position.
Required Skills:
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
- Experience with technologies and best practices for instructional manuals and teaching platforms
- Good interpersonal skills and communication with all levels of management
- Able to multitask, prioritize, and manage time efficiently
- Leadership, team building, and management skills
Preferred Skills: Candidates with prior Training Experience in Voice handling process would be preferred.
Equal Opportunity Statement: We are committed to diversity and inclusivity.
About the Role: We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches.
Responsibilities:
- Develop a schedule to assess training needs
- Conduct training through new materials
- Consult with other trainers, managers, and leadership
- Track and compile collected data
- Conceptualize training materials based on data and research
- Communicate training needs and online resources
- Create training strategies, initiatives, and materials
- Test and review created materials
- Maintain a database of all training materials
- Review employee performance and learning
- Deliver New Hire Training Batches
- Conduct Refresher Trainings/cross trainings per requirements
- Develop Content for various trainings
- Liaison with different functions to drive business objectives
- Calibrations within the team and with the quality team
- Maintain various training data and prepare reports
- Conduct PKT's for associates on the floor
- Conduct TNI/TNA to understand process requirements and roll out action plans
- Consult with TL's/peers & RM to identify and drive process improvement initiatives
Qualifications: Minimum 1.8 years’ previous experience as a trainer, corporate training specialist, or related position.
Required Skills:
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
- Experience with technologies and best practices for instructional manuals and teaching platforms
- Good interpersonal skills and communication with all levels of management
- Able to multitask, prioritize, and manage time efficiently
- Leadership, team building, and management skills
Preferred Skills: Candidates with prior Training Experience in Voice handling process would be preferred.
Equal Opportunity Statement: We are committed to diversity and inclusivity.
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