Job Description

About the Client : The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America.


About the Role : We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches.


Responsibilities :


  • Develop a schedule to assess training needs
  • Conduct training through new materials
  • Consult with other trainers, managers, and leadership
  • Track and compile collected data
  • Conceptualize training materials based on data and research
  • Communicate training needs and online resources
  • Create training strategies, initiatives, and materials
  • Test and review created materials
  • Maintain a database of all training materials
  • Review employee performance and learning
  • Deliver New Hire Training Batches
  • Conduct Refresher Trainings/cross trainings per requirements
  • Develop Content for various trainings
  • Liaison with different functions to drive business objectives
  • Calibrations within the team and with the quality team
  • Maintain various training data and prepare reports
  • Conduct PKT's for associates on the floor
  • Conduct TNI/TNA to understand process requirements and roll out action plans
  • Consult with TL's/peers & RM to identify and drive process improvement initiatives


Qualifications : Minimum 1.8 years’ previous experience as a trainer, corporate training specialist, or related position.


Required Skills :


  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
  • Experience with technologies and best practices for instructional manuals and teaching platforms
  • Good interpersonal skills and communication with all levels of management
  • Able to multitask, prioritize, and manage time efficiently
  • Leadership, team building, and management skills



Preferred Skills : Candidates with prior Training Experience in Voice handling process would be preferred.


Equal Opportunity Statement : We are committed to diversity and inclusivity.

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