Job Description

Exasoft is actively recruiting for a Senior Process Trainer with specialized experience in the US Health Payer domain. Please prioritize sourcing candidates who match the following mandatory requirements:
Position: Senior Process Trainer
Industry Domain: US Healthcare Payer / Claims Processing & Adjudication (Mandatory)
Years of Experience: 3+ years in training
Work Location: Coimbatore or Chennai (On-site)
Notice Period: Immediate to 30 days only
Salary Budget: Up to ₹12 LPA (Fixed)
Key Notes:
Candidates must have direct experience in US Healthcare Payer operations, Claims Processing, and/or Adjudication.
Only profiles within the specified notice period and salary range may be submitted.
In these roles, you will be responsible for:
Conducting/managing domain, process, compliance and refreshers training programs (as applicable).
Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars.
Developing/managing content (SOPs and training materials) as per NTT/client standards.
Evaluating impact on business by measuring training effectiveness (feedback on training, performance during training and on the job performance).
Reporting training progress and training dashboards to management.
Requirements for this role include:
Overall 5+ year(s) of experience in BPO- US Healthcare Claims processing/Adjudication domain. The candidate will be training Grade 5 & Grade 6 new hires on how to adjudicate / process medical claims and dental claims and process training.
Work shifts for this position will be scheduled between Monday-Friday (IST):
Shift 6 PM to 4 AM.

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