Process Trainer - U.S Mortgage

Job Summary:

We are seeking an experienced Subject Matter Expert (SME) in US Mortgage to lead training initiatives, ensure compliance, and maintain process excellence. This role demands strong communication, stakeholder collaboration, and training capabilities to enhance knowledge and performance across the team.

Key Responsibilities:

Training & Development:

• Design and implement robust training plans and curriculum roadmaps.
• Deliver onboarding and upskilling programs for new hires and experienced professionals.
• Develop educational materials such as learning modules, case studies, and training videos.

Audit & Feedback:

• Perform regular transaction audits using prescribed templates provided by clients or internal stakeholders.
• Provide structured and documented feedback to team members based on audit findings.
• Participate in week...