Process Training Lead

Qualifications

• At least 3-4 years of experience in current supervisory role or assignment in the BPO setting is required
• Minimum of 1-2 years of experience as a trainer in a healthcare/insurance process is preferred
• Excellent oral and written communication skills, and presentation skills.
• Effective analytical/ problem solving skills
• Understanding of Healthcare insurance cycle and processes
• Knowledge of MS Word, Excel and Power Point.
• Ability to work effectively, independently and meet deadlines in an atmosphere of multiple projects and shifting priorities.

Job Description

• Direct guide and monitor training in allocated processes and ensure that training deliverables (monitoring, feedback, production, reporting) targets are met.
• Routinely review, evaluate and update training procedures, programs and materials.
• Assess trends, issues, and recommend long-term training plan...