Job Description

Description

The Role

  • Managing personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group, including
    • Customer Service scores/ratings
    • Quality Metrics
    • Productivity

Skills Group 1 Processor:

  • A Processor in Skills Group 1 should be proficient in the following activities and effectively and accurately undertake this work as requested by the Market Lead or MSM
    • Auto ID issuance
    • Basic midterm renewals
    • Cert Holder Clean-Up - for small to mid-sized accounts
    • Basic certificate renewal - for small to mid-sized accounts
  • Proficiency in these activities is supported by training in the following:
    • Completion of Basic Training including Willis Towers Watson 101 – An Introduction to P&C Courses (National Alliance) and passing the required testas outlined in training plan and performance e...

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