Job Description

The Role

Managing personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group, including

  • Customer Service scores/ratings
  • Quality Metrics
  • Productivity

Skills Group 1 Processor

  • A Processor in Skills Group 1 should be proficient in the following activities and effectively and accurately undertake this work as requested by the Market Lead or MSM
    • Auto ID issuance
    • Basic midterm renewals
    • Cert Holder Clean-Up - for small to mid-sized accounts
    • Basic certificate renewal - for small to mid-sized accounts
  • Proficiency in these activities is supported by training in the following:
    • Completion of Basic Training including Willis Towers Watson 101 – An Introduction to P&C Courses (National Alliance) and passing the required test as outlined in training plan and performance expectations
    • System training in...

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