Job Description
The Role
Managing personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group, including Customer Service scores/ratings Quality Metrics Productivity Skills Group 1 Processor:
A Processor in Skills Group 1 should be proficient in the following activities and effectively and accurately undertake this work as requested by the Market Lead or MSM Auto ID issuance Basic midterm renewals Cert Holder Clean-Up - for small to mid-sized accounts Basic certificate renewal - for small to mid-sized accounts Proficiency in these activities is supported by training in the following: Completion of Basic Training including Willis Towers Watson 101 – An Introduction to P&C Courses (National Alliance) and passing the required test as outlined in training plan and performance expectations System training including EPIC & Certificates on Demand (COD) Cert Holder Clean Up training Renewal training - AID ...
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