Processing Support Officer

Job Description

1. Perform data collation and analysis of the pre-entry housing applications received
2. Provide daily and monthly statistical reports to Licensing Management
3. Assist to generate non-compliance statistics and generate letters for administrative letters to be imposed on non-compliant employers
4. Attend to public enquiries received via CRM or phone and to assist with handling appeals against the administrative actions
5. Conduct preliminary assessment for housing applications with unique circumstances and propose appropriate course of actions

Requirements

1. Strong proficiency in Microsoft Excel with the ability to perform accurate data collation, analysis, and basic reporting.
2. Proficient in Microsoft Office applications particularly Outlook, for effective email correspondence and case coordination.
3. Good written and verbal communication skills with the ability to draft clear responses, prepare...