Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Essential Functions**
+ Provide first-level support to internal customers by managing and resolving service tickets and requests in a timely and professional manner.
+ Act as the primary point of contact for users regarding ticket status, request updates, changes, and issue resolution.
+ Ensure all requests and incidents are handled in accordance with company policies, procedures, and service level agreements (SLAs).
+ Accurately document issues, actions taken, and resolutions within the ticketing system.
+ Assist with investigating and resolving discrepancies or issues by coordinating with relevant internal teams when required.
+ Escalate complex or unresolved issues to appropriate support groups, following defined escalation procedure...
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Essential Functions**
+ Provide first-level support to internal customers by managing and resolving service tickets and requests in a timely and professional manner.
+ Act as the primary point of contact for users regarding ticket status, request updates, changes, and issue resolution.
+ Ensure all requests and incidents are handled in accordance with company policies, procedures, and service level agreements (SLAs).
+ Accurately document issues, actions taken, and resolutions within the ticketing system.
+ Assist with investigating and resolving discrepancies or issues by coordinating with relevant internal teams when required.
+ Escalate complex or unresolved issues to appropriate support groups, following defined escalation procedure...
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