Job Description
PENNYMAC
Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day
We are seeking a Product Analyst III specializing in Call Analytics to transform our voice data into competitive intelligence. This role supports multiple Lines of Business (LOBs) by leveraging our speech analytics platform, CallMiner, to analyze and score interactions across our Consumer Direct and Loan Officer teams. You will be responsible for building the listening infrastructure that identifies agent performance trends...
Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day
We are seeking a Product Analyst III specializing in Call Analytics to transform our voice data into competitive intelligence. This role supports multiple Lines of Business (LOBs) by leveraging our speech analytics platform, CallMiner, to analyze and score interactions across our Consumer Direct and Loan Officer teams. You will be responsible for building the listening infrastructure that identifies agent performance trends...
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