Product and Process Trainer

Roles and Responsibilities

• Prepare Training Module to conduct the training, Such as Product & Process Training, Soft Skills Training, Communication Skills Training, Sales Training, SOP Training and Induction & Etc.
• Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language.
• Support floor training initiatives, intermittently assist in design and development of training material.
• Provide consistent coaching and feedback to enhance employee performance.
• Provide feedback and input for training content enhancement and development.
• Develop action plans for the bottom quartile and ensure they move up the learning curve. Ensure advisors are skilled & knowledgeable to handle customer interactions.
• Coach advisors on improvement in products & processes, Create learning solutions and customize training culture, etc. delivery.
• Provide Financi...