Product Application Support Analyst

What you’ll do:

The primary function of the incumbent is to provide technical support for Low Voltage Power Distribution Products, including residential products (load centers, breakers, group metering and generators), dry type transformers, switching devices (safety switches, rotary switches), molded case breakers, miniature breakers and select alternative energy related products. The position would include assisting customers with product selection, troubleshooting, and application assistance received via email and chat.

1. Responsible for answering customer emails within TAT.

2. Responsible for Handling Cross-reference requests from customers.

3. Provide Pre-sale support like product selection, product configuration, and budgetary quotes.

4. Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues.

5. Following standard procedures for proper escalation of unresolved issues to the appropriate inter...