Job Description
Overview
Microsoft 365 Copilot is seeking a Senior Product Manager to lead the mobile app's chat fundamentals. You will own the end-to-end mobile chat experience, ensuring it is fast, reliable, and delivers high user satisfaction.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Microsoft 365 Copilot is seeking a Senior Product Manager to lead the mobile app's chat fundamentals. You will own the end-to-end mobile chat experience, ensuring it is fast, reliable, and delivers high user satisfaction.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Define and drive chat fundamentals for the mobile app, focusing on First Time Resolution (FTR), satisfaction rate, and time to load.
- Establish and monitor key metrics: FTR, satisfaction rate, load time, and responsiveness.
- Design and run evaluations (A/B tests,...
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