Product Manager

Job Description
What you can expect
About The Position
To strengthen our international customer service team, we are looking for an experienced
Product Manager (m/f/d)
with a holistic approach to implementing and optimizing our Microsoft Dynamics ticketing system across Europe.

In this key role, you will be responsible for the strategic development, operational management, and continuous optimization of the system. You will ensure that system configuration, processes, integrations, and
vendor performance
are aligned with business requirements. In close collaboration with internal stakeholders and external partners, you will drive process harmonization across countries,
actively manage and optimize supplier relationships
, and create measurable value for both customers and the organization.

Your Main Responsibilities in Strategic Product Management:

• Define roadmap and priorities for the ticketing system
• Gather and analyze ...