Job Description
Product Manager – Service Design experience!
We are looking for a Product Manager with a strong focus on end-to-end customer journeys and lifecycle thinking to shape and grow our rewards, perks, and cash-incentive propositions.
This role fills a key capability gap: embedding service design thinking within product delivery. The successful candidate will connect customer journeys to execution, ensuring the rewards experience feels coherent, valuable, and intentional from onboarding through to long-term engagement.
While acquisition is performing strongly, this role is squarely focused on reducing early churn and increasing long-term loyalty by delivering meaningful, ongoing value through our rewards ecosystem.
Candidates may come from a Product Management, Product Ownership, or Service Design background, provided they bring strong experience in end-to-end journey design, ideally within loyalty, rewards, incentives, fintech, or subscription-based products.
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We are looking for a Product Manager with a strong focus on end-to-end customer journeys and lifecycle thinking to shape and grow our rewards, perks, and cash-incentive propositions.
This role fills a key capability gap: embedding service design thinking within product delivery. The successful candidate will connect customer journeys to execution, ensuring the rewards experience feels coherent, valuable, and intentional from onboarding through to long-term engagement.
While acquisition is performing strongly, this role is squarely focused on reducing early churn and increasing long-term loyalty by delivering meaningful, ongoing value through our rewards ecosystem.
Candidates may come from a Product Management, Product Ownership, or Service Design background, provided they bring strong experience in end-to-end journey design, ideally within loyalty, rewards, incentives, fintech, or subscription-based products.
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