Product Onboarding Specialist

The Product Onboarding Specialist is responsible for guiding new clients through the successful implementation and adoption of their assigned MSPbots products. This role ensures clients quickly achieve their initial goals, realize the product's full value, and are set up for long-term success. The specialist acts as a product expert, a strategic advisor, and a key liaison between the client and our internal teams.

Location: Remote (Philippine-based only)

Schedule: 8 AM-5 PM CDT (9 PM-6 AM PHT), Rest Days every Saturday & Sunday

RESPONSIBILITIES

1. Product Mastery & Continuous Learning

• Maintain a deep, up-to-date understanding of MSPbots products and their functionalities.
• Proactively learn about new features and product updates to ensure you can effectively guide clients.
• Act as a subject matter expert for clients and internal teams on product best practices and use cases.

2. Strategic ...