Job Description

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About The Role

Offer Level 2 customer support to market customer success teams on technical or product issues that cannot be handled and closed on first contact by customer success teams- Bridge between product, data, and technical teams.


What You’ll Be Doing

  • App customer acquisition and scale up (grow App customer numbers in the market).

  • Retention of customers using the application (manage churn)

  • Run customer feedback and NPS surveys for the app and future Fintech products, and give recommendations to product managers on feature improvements...

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