Job Description
Job Description
Insight Global is hiring a Product Operations Lead to support retail technology for a large North American athleisure brand. The role partners closely with Retail Technology Product Managers and store teams to ensure digital tools are reliable, well-supported, widely adopted, and delivering measurable business value.
Key Focus Areas
Operational ownership: Day-to-day support for retail technology platforms (e.g., Local Outreach, Eventbrite), including access management, reporting, audits, and launch readiness.
Support & issue management: Primary contact for ServiceNow tickets, issue triage, escalations, and process improvements to reduce friction.
Adoption & value tracking: Monitor usage and adoption via Power BI and Excel, identify gaps, and quantify impact through labor savings, cost reductions, and engagement lift.
Insights & recommendations: Translate data, ticket trends, and frontline feedback into actionable recommendations that inform produ...
Insight Global is hiring a Product Operations Lead to support retail technology for a large North American athleisure brand. The role partners closely with Retail Technology Product Managers and store teams to ensure digital tools are reliable, well-supported, widely adopted, and delivering measurable business value.
Key Focus Areas
Operational ownership: Day-to-day support for retail technology platforms (e.g., Local Outreach, Eventbrite), including access management, reporting, audits, and launch readiness.
Support & issue management: Primary contact for ServiceNow tickets, issue triage, escalations, and process improvements to reduce friction.
Adoption & value tracking: Monitor usage and adoption via Power BI and Excel, identify gaps, and quantify impact through labor savings, cost reductions, and engagement lift.
Insights & recommendations: Translate data, ticket trends, and frontline feedback into actionable recommendations that inform produ...
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