Job Description

About the Role

Your mandate is two fold:

  • Maximize operational excellence today (speed, accuracy, SLAs, client trust).
  • Continuously translate operational insights into product improvements that make the platform smarter, faster, and more autonomous over time.

Responsibilities

Lead High-Performance Operations

  • Own the daily operating rhythm of the team - huddles, reviews, retros, and goal tracking.
  • Define clear roles, ownership, and expectations across the floor.
  • Set and enforce productivity, quality, and accuracy benchmarks, ensuring teams consistently hit targets.

Bridge Operations & Product

  • Act as the primary voice of the customer.
  • Create a tight, structured feedback loop between Operations and Engineering.
  • Translate real-world bottlenecks, edge cases, and failure modes into clear product requirements th...

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