Product Operations Manager-SAAS

About the Role

Your mandate is two fold:

• Maximize operational excellence today (speed, accuracy, SLAs, client trust).
• Continuously translate operational insights into product improvements that make the platform smarter, faster, and more autonomous over time.

Responsibilities

Lead High-Performance Operations

• Own the daily operating rhythm of the team - huddles, reviews, retros, and goal tracking.
• Define clear roles, ownership, and expectations across the floor.
• Set and enforce productivity, quality, and accuracy benchmarks, ensuring teams consistently hit targets.

Bridge Operations & Product

• Act as the primary voice of the customer.
• Create a tight, structured feedback loop between Operations and Engineering.
• Translate real-world bottlenecks, edge cases, and failure modes into clear product requirements that improve automation, UX...