Product Operations Manager

Position Title : Product Operations Manager

Location : Mexico City

Key Responsibilities:

• User Lifecycle Management : Develop localized acquisition/activation/retention/monetization strategies (via local channels, partnerships, personalized initiatives) aligned with Mexican user habits.
• Product Operations : Monitor daily product performance, resolve operational issues, collect user feedback, and collaborate on feature testing/optimization with the product team.
• Data & Performance : Track core metrics (CAC, conversion, retention, LTV, default rate) via Excel/SQL/Tableau; analyze data to iterate strategies and report insights.
• Compliance & Risk : Ensure operational compliance with Mexican regulations (Condusef, Buro de Crédito, data privacy laws); coordinate with risk teams to control default rates.
• Cross-Team Collaboration : Align with local sales/marketing/partners; act as a liaison between regional HQ and local teams to share market insights.

Qualifications:

• 3+ years in fintech product operations, or a similar role, proven track with credit/BNPL products and user lifecycle management.
• Knowledge: Deep understanding of credit user behavior, market dynamics, and fintech regulations.
• Strong organizational and communication skills. Experience with project management tools is helpful.
• Proficiency in Excel , SQL, Tableau/Power BI; data-driven decision-making.
• Education: Bachelor’s degree in Business, Marketing, Finance, or related fields (master’s a plus).
• Language: Spanish, English, preferably Chinese.