Product Operations Manager

Position Title: Product Operations Manager

Location: Mexico City

Key Responsibilities:

• User Lifecycle Management: Develop localized acquisition/activation/retention/monetization strategies (via local channels, partnerships, personalized initiatives) aligned with Mexican user habits.
• Product Operations: Monitor daily product performance, resolve operational issues, collect user feedback, and collaborate on feature testing/optimization with the product team.
• Data & Performance: Track core metrics (CAC, conversion, retention, LTV, default rate) via Excel/SQL/Tableau; analyze data to iterate strategies and report insights.
• Compliance & Risk: Ensure operational compliance with Mexican regulations (Condusef, Buro de Crédito, data privacy laws); coordinate with risk teams to control default rates.
• Cross-Team Collaboration: Align with local sales/marketing/partners; act as a liaison between regional HQ and local teams to share ma...