Job Description

Product Owner ServiceNow

(m/f/d)

Freelance/Contracting project Düsseldorf & remote Start date: asap Reference number: 856521/1

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Responsibilities

  • Drive the development, optimization and lifecycle management of the ServiceNow-based OSS modules (OMT and TNI) that support order management, provisioning and fulfillment processes
  • Translate complex telecom business requirements into clear technical specifications and ensure that the platform supports scalable, reliable and automated service delivery
  • Define and prioritize the product backlog for the OSS domain, specifically focusing on Order Management and Inventory
  • Translate high-level business goals into detailed technical user stories and acceptance criteria for the development team
  • Manage the roadmap for ServiceNow OMT and TNI implementation, ensuring alignment with the broader fiber rollout strategy
  • Design end-to-end Service Fulfillment and Provisioning workflows (from order entry to activation)
  • Define logic for Service Decomposition
  • Architect solutions for Fallout Management: Define rules for exception handling to minimize manual intervention during order failures
  • Plan for high-volume scalability, ensuring the system can handle mass-market order spikes common in fiber rollouts
  • Define the Service Inventory and Resource Inventory data models within TNI
  • Define requirements for API integrations between ServiceNow and surrounding systems (CRM, Network Activation systems/NMS)

    • Profile

  • Profound knowledge of Telecom Order Management, Service Provisioning and Fulfillment processes within a Fixed Network/ Fiber (FTTH/B) context
  • Deep understanding of complex telecom workflows, including MACD (Move, Add, Change, Delete), fallout management and jeopardy management
  • Ability to discuss API payloads, data modeling (SID) and system performance with developers
  • Hands-on experience with ServiceNow modules ONT & TNI
  • Strong experience with comparable OSS/BSS platforms (, Netcracker, Amdocs)
  • Experience working in Agile/Scrum environments
  • Ideally experience with TM Forum standards (eTOM process framework, SID information model)
  • German language skills are advantageous; English fluency is mandatory

    • Benefits

  • Opportunity for project extension
  • A highly motivated team and an open way of communication
  • A very renowned company

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