Product Owner

Overview

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com.

What You'll Be Doing

As the Product Owner for Contact Centre Transformation, you will collaborate across agile and waterfall delivery models, partnering closely with Contact Centre Operations, Technology, Risk, and vendor teams to define strategic roadmaps, prioritize backlogs, and deliver measurable business outcomes. Your work will directly support CIBC’s strategic priorities within Personal and Business Banking, with a focus on interaction deflection and containment, productivity improvements, revenue uplift, and enhancing...