Job Description

  • Own the roadmap: Translate business goals into clear specs across Projects/Tasks, Leads/Pipeline (drag-and-drop), Proposals, Invoices/Expenses, Support Tickets, Surveys, Goals, Contracts, Custom Fields, Calendar and Theme Styling.
  • Customer discovery: Run interviews, analyse usage, prioritise “real risk/revenue reduction” features; validate with prototypes.
  • Delivery: Write PRDs/acceptance criteria, manage sprints with engineering, QA new features, and drive on-time releases.
  • Billing & payments: Define requirements for multi-currency pricing, taxes/discounts, Stripe/PayPal flows, and error handling.
  • Data & analytics: Define KPIs, instrument events, review dashboards, and iterate on activation, retention and NPS.
  • Docs & enablement: Ship guides, release notes, upgrade paths and change logs; partner with support on macros/canned rep...

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