Product Solutions Analyst

About the Team:

You’ll be part of a product-first team that values curiosity, collaboration, and shared ownership. The team works closely across product, data, and business, with engineers as trusted partners. It’s a supportive, no-blame culture where everyone helps unblock each other. Ideas are shared openly, learning happens fast, and wins are celebrated together. If you enjoy working with smart, friendly people who love building great products, this team is for you.

About the Role:

We are looking for a Product Support professional who thrives at the intersection of Customer Experience and Engineering. In this role, you will work closely with engineering, product, and operations teams to diagnose, triage, and resolve complex technical issues impacting customers. You will act as the voice of the customer for technical problems and help improve product reliability, workflows, and internal tool...