Product Support Advisor

Sandvik Mining

Product Support Advisor – Mackay | Queensland

About the opportunity

Engage with various tiers within the customer organization, aiming to enhance the functionality and reliability of equipment while be conscious of costs. As a representative of Sandvik, the role involves facilitating communication between Sandvik and the customer to deliver exceptional customer service and support. The role also includes collaborating with the customer’s Maintenance Management Team to improve the performance of Sandvik's equipment.

Roster options available: 4 days on 3 days off, or 5 days on 2 days off.

Responsibilities

• Managing the Service Support to accomplish the goals and objectives of the business.
• Managing the daily requirements and engage the relevant departments of the business to provide a high level of customer service satisfaction.
• Enhance existing Site Service by providing input into strateg...