Job Description

Product Support Analyst

Location: Chelmsford, Essex (Hybrid - 1 day per week onsite, remainder remote)
Salary: Up to £25,000

Reed Technology are working with a organisation who are looking to grow their dynamic team! As a Product Support Analyst , you'll work with cutting-edge technology platforms within the London Market Insurance sector, gaining valuable experience to build a successful IT career. This role combines technical problem-solving with customer service, supporting an insurance claims platform and delivering exceptional user experiences.

Key Responsibilities

  • Provide first-line application support via phone, email, and ITSM tools, ensuring timely resolution within agreed SLAs.
  • Troubleshoot a wide range of issues, from password resets and system guidance to more complex queries, including API-related problems.
  • Triage and prioritise ...

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