Product Support Associate

Product Support Associate, Operations Customer Service and Support

Are you passionate about solving complex technical challenges and delivering exceptional customer experiences? Imagine joining a dynamic team where your problem‑solving skills and technical expertise directly impact customer satisfaction and the success of an industry leader—Thomson Reuters Legal division.

As a Product Support Associate, you’ll be the go‑to expert helping customers navigate our cutting‑edge software and products, all while working in a collaborative, fast‑paced environment.

About the Role

• Resolve customer inquiries via phone, email, and chat, focusing on software, hardware, and online product issues

• Diagnose technical problems by utilizing advanced information systems and troubleshooting tools

• Collaborate with internal teams to elevate and resolve complex technical issues

• Document all customer intera...