Product Support Engineer

Role Overview

As a key player in the Customer Support team, you will work under the Customer Support Manager, troubleshooting complex technical issues, and collaborating closely with engineering and service delivery teams. You’ll combine technical expertise with excellent customer service, making you a vital part of our support operations. A degree in Computer Science/Engineering and strong communication skills are preferred. Candidates must be fluent in English, quick learners, positive‑minded, and willing to travel.

Key Responsibilities

• Follow system support guidelines and prioritize faults to meet SLAs.
• Investigate/reproduce system/network issues.
• Lead Root Cause Analysis reports post‑event.
• Execute system configuration changes within given access rights and approval.
• Handle and clear assigned Trouble Tickets.
• Provide technical expertise and assist in documentation.
• Participate in tec...