Job Description
**Responsibilities**:
- Field custom optics requests and determine feasibility based on Edmund Optics’ manufacturing capabilities. Assist with the formal quoting process if the request is feasible.
- Attend trainings given by 3rd party suppliers to stay up to date with existing and emerging technology.
- Provide pre-sales support in the form of quotes, pricing, and availability.
- Provide post-sales support in the form of troubleshooting and RMA creation.
- Log customer interactions (including inquiry type and resolution) using Dynamics CRM.
- Work with other departments within Edmund Optics to provide complete customer solutions, improve the customer experience, and stay apprised of company operations.
- Assist in a variety of side tasks (e.g. technical content creation, data clean-up, updating product documentation, etc.) to better support EO customers and colleagues.
- May travel occasionally both within and outside of region of in-person trainings, tradeshow...
- Field custom optics requests and determine feasibility based on Edmund Optics’ manufacturing capabilities. Assist with the formal quoting process if the request is feasible.
- Attend trainings given by 3rd party suppliers to stay up to date with existing and emerging technology.
- Provide pre-sales support in the form of quotes, pricing, and availability.
- Provide post-sales support in the form of troubleshooting and RMA creation.
- Log customer interactions (including inquiry type and resolution) using Dynamics CRM.
- Work with other departments within Edmund Optics to provide complete customer solutions, improve the customer experience, and stay apprised of company operations.
- Assist in a variety of side tasks (e.g. technical content creation, data clean-up, updating product documentation, etc.) to better support EO customers and colleagues.
- May travel occasionally both within and outside of region of in-person trainings, tradeshow...
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