Job Description
Position Description:
The Product Support Engineer is a customer-facing position that will provide Tier 1 and Tier 2 level product support
and engineering assistance to customers, prospects and partners of our client – an industry-recognized leader in
the delivery of cybersecurity products and services. Day-to-day activities will be to collaborate with the Support
Manager to prioritize and respond to customer support tickets and inbound calls; assist customers with issues
related to installation, setup, configuration, use of the product, updating Linux packages, troubleshooting
problems with the product, and investigating product content, logs and error messages to determine a possible
resolution.
Key Roles & Responsibilities:
Conduct regular vulnerability scans (on-demand/scheduled) on servers, networks, applications, and
cloud environments using tools like Saint, Nessus, Qualys etc.
...
The Product Support Engineer is a customer-facing position that will provide Tier 1 and Tier 2 level product support
and engineering assistance to customers, prospects and partners of our client – an industry-recognized leader in
the delivery of cybersecurity products and services. Day-to-day activities will be to collaborate with the Support
Manager to prioritize and respond to customer support tickets and inbound calls; assist customers with issues
related to installation, setup, configuration, use of the product, updating Linux packages, troubleshooting
problems with the product, and investigating product content, logs and error messages to determine a possible
resolution.
Key Roles & Responsibilities:
Conduct regular vulnerability scans (on-demand/scheduled) on servers, networks, applications, and
cloud environments using tools like Saint, Nessus, Qualys etc.
...
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