Product Support Engineer

Responsibilities:

As member of our Support Services team you would represent our client's brand by providing customers and end users with great technical support by the proper handling of support cases. These cases involve the following activities.

• Respond incoming Service Requests from external customers, and our Sales Engineers and Sales teams via telephone and email and moving them forward until their proper termination.

• Internally replicate customer scenarios by the use of routers, switches and other network equipment.

• Communicate with other teams regarding bugs and follows-up to make sure fixes are received, tested and conveyed to the customer.

• Complete and maintain records of customer issues and product defects using CRM tools like SalesForce.

• Occasionally attend on-site training and support for the customers.

Mandatory Skills:

• Solid Data Networks fundamentals including network equipmen...