Product Support Engineer (REMOTE)

Overview

We are looking for aProduct Support Engineer to join our global support team. In this role, you will primarily provide2nd-level technical support , with additional responsibility for1st-level support coverage when needed. The ideal candidate is experienced in working with structured data formats such asJSON , skilled at interpretinglog files , and comfortable navigating technical environments. This position is key to ensuring the client platform runs smoothly for our users across regions, resolving technical challenges efficiently while contributing to documentation and process improvement.

Key Responsibilities

• 2nd-Level Support (Primary Focus)
• Troubleshoot and resolve complex issues related to the client platform, integrations, and applications.
• Read, interpret, and modifyJSON files to support configuration and issue resolution.
• Analyzelog fil...