Job Description

Greetings from Peoplefy!


We are hiring a Technical Account Manager (TAM) to own post-sales success for large enterprise banking clients on a mission-critical SaaS platform.


This role is ideal for professionals who have managed enterprise platforms end-to-end in production driving reliability, customer outcomes, incident leadership, and operational excellence


Experience - 9+ years

Location - Thiruvananthapuram (Hybrid)

Notice Period - Immediate - 60 days negotiable


Key Responsibilities:

  • Own strategic customer accounts end-to-end (success plans, QBRs, executive communication)
  • Act as the single point of accountability for platform performance, stability, and adoption
  • Lead P1/P2 incident management, escalations, RCA/post-mortems, and preventive actions
  • Orchestrate releases, change windows, rollback readiness, a...

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