Job Description

Product Support Manager – Strider Requirements Must-haves
  • 5+ years of software development experience in technical product support, solutions engineering, or related roles
  • Experience leading or managing technical support teams
  • Experience with SaaS platforms
  • Experience with APIs, integrations, logs, and databases
  • Proficiency with troubleshooting complex system behaviors across distributed environments
  • Ability to collaborate closely with Product and Engineering teams on issue resolution and prioritization
  • Ability to define and optimize support workflows, SLAs, and operational metrics
  • Strong communication skills in both spoken and written English
Nice-to-haves
  • Startup experience
  • Bachelor’s Degree in Computer Engineering, Computer Science, or equivalent
What you will work on
  • Act as the escalation owner for complex, high...

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